Can I return or exchange my order?
All purchases made on SDM Fashion are final. We do not offer returns, refunds once an order is processed or a service is rendered.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of delivery with photos of the issue. We will review each case individually to determine if a replacement is appropriate.
What if the delivery person has already left?
Once the delivery person has left, the order will be considered accepted, and we will not be able to process any return or exchange requests.
What condition must the item be in?
Items must be unused in their original packaging with all tags attached.
Can I return or exchange an item because of a size issue?
Returns or exchanges are not accepted for size related concerns. Please review the sizing information carefully before placing your order.
What if my item is damaged or incorrect?
If the item is damaged or incorrect, contact us direct through WhatsApp or customer support we will check it and will verify you if it is eligible for returns or exchanges.
How can I request a return or exchange?
Customers can contact us through direct message on our Instagram or WhatsApp for assistance.